23 días de edad

Support Team Analyst (Support Engineer)

Motionpoint Corp
Coconut Creek, FL 33073
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    144924578

Support Team Analyst (Customer Support Engineer)

Support Team Analyst:

The Support Team Analyst is an exciting position at the front lines of MotionPoints operations. Part of a close-knit team, the Support Team Analyst is responsible for receiving, diagnosing and clarifying requests from MotionPoints Enterprise clients. He or she sets client expectations, and manages issue resolution across departments. This position is a great starting point for a candidate who excels at customer service, and is keen to learn more about front-end web technologies and/or the translation industry.

Requirements:

  • Proficient with Internet browsers, Microsoft Office, and email
  • Excellent professional writing skills
  • Strong interpersonal skills
  • Basic HTML knowledge
  • BA/BS/ Undergraduate degree preferred
  • 1-2 years related experience

Essential Duties and Responsibilities:

  • Receives client requests and issues via ticketing system and ensures they are assigned to the appropriate team promptly - often requiring technical trouble shooting.
  • Adds relevant information to tickets to assist MotionPoint teams in resolving issues.
  • Handles incoming client email and telephone calls.
  • Tracks resolution of tickets to ensure they are resolved in a timely manner. Dialogues with clients if deadlines cannot be met.
  • Works a flexible schedule to ensure extended hours coverage is met.

Why Join Our Team?

  • Big brand bragging rights. You'll be working with very recognizable companies that are sure to impress friends and family
  • Learn something new each day. You're assured constant exposure to new problem-solving opportunities with different customers and technologies
  • Great team atmosphere. You'll be alongside a group of deeply supportive and diverse colleagues combined with highly approachable managers that treat you like a person (and not a cog)
  • Career stability. Many team members have been at MotionPoint for more than a decade because they really love the unique position and mashup of skills needed for it. We love our internal talent, and career advancement opportunities both within and external to this department are available
  • Mental, physical, and financial health. Among MotionPoint's offerings are consolidated wellness/vacation PTO, gym membership reimbursement, medical/dental/vision plans, and 401(k) with matching.

About Us

MotionPoint (www.motionpoint.com) solves the operational complexity and cost of website localization. Unlike all other approaches, our technology and turn-key solution are built specifically for this purpose. We translate, deploy, and operate multilingual websites, optimizing the customer experience across channels.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or status as a protected veteran. MotionPoint is an Equal Opportunity/ Affirmative Action employer.





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Posted: 2021-08-25 Expires: 2021-09-25

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Support Team Analyst (Support Engineer)

Motionpoint Corp
Coconut Creek, FL 33073

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