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Sr. Associate Clinical Customer Service

Thousand Oaks, CA 91360
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Job ID: R-100748
Location: Thousand Oaks, CA, US 91360

The Senior Associate Clinical Supply Chain role will report to the Manager of Clinical Supply Chain. Under general supervision, the Sr. Associate Clinical Supply Chain will be part of the Global Clinical Customer Service (GGCS) team that coordinates distribution and logistics for clinical goods shipments and performs reconciliation of these shipments in an SAP based system. They will become a subject matter expert (SME) in various aspects of clinical study supply coordination that may include temperature excursions, returns of clinical product, shipments of clinical product, and transfers of product between Amgen sites.

Key responsibilities:
  • Sales Order management
  • Stock Transfer Order management
  • Handling of manual and electronic Proof of Receipt
  • Temperature data review
  • Management of site and transit temperature excursions and ownership of CTETS records
  • Management of returns and reconciliation
  • First point of contact for site issue resolution
  • Independently resolve tier 1 questions

In addition, this position is also responsible for the following:
  • Develop key performance indicators and metrics for area management
  • Develop and maintain Amgen training materials
  • Develop and maintain applicable Standard Operating Procedures, Forms, and/or Business Practices
  • Manage training materials for the team
  • Provide training to new staff
  • Represent GCCS on cross functional projects
  • Own Class 1 and 2 Deviations/CAPAs, perform root cause assessments, and determine appropriate corrective actions
  • Manage change control records and project teams
  • Perform intake on clinical complaints and aid in investigations

Basic Qualifications:

Master's Degree


Bachelor's Degree and 2 years of Supply Chain experience


Associate's degree and 6 years of Supply Chain experience


High school diploma/GED and 8 years of Supply Chain experience

Preferred Qualifications:
  • Ability to learn new tasks, functions and responsibilities quickly
  • Continuous improvement mindset
  • Analytical reasoning and creative problem-solving ability to conceive the solutions of tomorrow
  • Effective communication and command skills
  • Excellent project management skills
  • Good negotiation and facilitation skills
  • Demonstrated skill to handle multiple responsibilities and priorities simultaneously in a fluid environment with time pressures
  • High attention to detail
  • Understanding of clinical study conduct
  • Ability to operate in a team or matrixed environment
  • Advanced skills using Amgen systems such as SAP, Microsoft Office Suite, CDOCS, QMTS and data visualization software (Tableau, Power BI, Spotfire)
  • CMIS PMP certification and/or CPIM certification

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.



Posted: 2020-07-11 Expires: 2020-08-11

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Sr. Associate Clinical Customer Service

Thousand Oaks, CA 91360

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