26 días de edad

Social Media Community Manager

Arbonne
Irvine, CA 92618
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  • código de trabajo
    121466439

Overview

The Social Media Community Manager will be responsible for maintaining the brand voice and actively engaging with audiences across multiple social media channels. The Social Media Community Manager will enjoy a high-change environment where priorities shift from day-to-day and will be required to connect through high energy and positive interaction and create extraordinary brand experiences.



Responsibilities

  • Engage and monitor company's social media audiences on a daily, consistent basis by reading and responding with targeted information
  • Proactively manage social media communities across multiple channels and decipher appropriate responses in a timely matter
  • Address and direct customer complaints and queries
  • Coordinate with Marketing, PR and Communications teams to ensure brand consistency
  • Foster a positive, constructive, and communicative community that feel heard and appreciated
  • Facilitate vibrant, meaningful, and authentic two-way conversation with our community
  • Manage the sentiment and engagement of our followers, escalating information to stakeholders when needed to ensure a safe, welcoming place for the community to grow
  • Work within monitoring platform, creating reports to analyze and interpret feedback
  • Monitor and report on feedback and online reviews
  • Generate insight into community performance and provide recommendations for improvements
  • Build and maintain a feedback loop between our followers and the brand teams
  • Seek out key stakeholders to gain accurate information to respond to a variety of social media posts/tags
  • Ability to execute brand voice guidelines in social content
  • Grow the core community in size and engagement
  • Each employee is responsible for raising awareness of our commitment to Corporate Social Responsibility and should actively participate in activities and initiatives which are designed to have a positive impact on the environment and local communities
  • As an employee of a purpose driven company you are required to establish a goal relative to social and environmental impact



Qualifications

  • 5+ years' experience in Social Media Community Management as well as customer support, marketing, communications or field development
  • Ability to work evenings and weekends as needed
  • Writing samples or portfolio (is a MUST!)
  • In-depth knowledge of Arbonne's operating model and products
  • Demonstrated ability to work independently and collaboratively and partner closely with cross functional partners and key stakeholders
  • Strong understanding of social media platforms and tools
  • Working knowledge of Social Studio (preferred)
  • Proven competency across social platforms including Facebook, Instagram, Pinterest, Twitter, YouTube and emerging platforms
  • Exemplary writing skills and polished language communication skills
  • Excellent customer service skills
  • Highly organized and detail-oriented with exceptional sense of accountability
  • Ability to learn new tools, adapt, and remain up-to-date on the company's products, services, events and capabilities
  • Have high attention to detail and follow through
  • Motivated, energetic self-starter with strong problem-solving skills
  • Commitment to model and live out our Core Values (Accountability, Community, Innovation and Courage) and a positive mindset are critical for success and should reflect in everything you do.

Arbonne International is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, sexual orientation, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. At Arbonne International it's about each person bringing passion and skills to a dynamic and inclusive workplace!



PI121466439

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Posted: 2020-07-09 Expires: 2020-08-09

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Social Media Community Manager

Arbonne
Irvine, CA 92618

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