26 días de edad

Social Media Community Manager

Irvine, CA 92618
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The Social Media Community Manager will be responsible for maintaining the brand voice and actively engaging with audiences across multiple social media channels. The Social Media Community Manager will enjoy a high-change environment where priorities shift from day-to-day and will be required to connect through high energy and positive interaction and create extraordinary brand experiences.


  • Engage and monitor company's social media audiences on a daily, consistent basis by reading and responding with targeted information
  • Proactively manage social media communities across multiple channels and decipher appropriate responses in a timely matter
  • Address and direct customer complaints and queries
  • Coordinate with Marketing, PR and Communications teams to ensure brand consistency
  • Foster a positive, constructive, and communicative community that feel heard and appreciated
  • Facilitate vibrant, meaningful, and authentic two-way conversation with our community
  • Manage the sentiment and engagement of our followers, escalating information to stakeholders when needed to ensure a safe, welcoming place for the community to grow
  • Work within monitoring platform, creating reports to analyze and interpret feedback
  • Monitor and report on feedback and online reviews
  • Generate insight into community performance and provide recommendations for improvements
  • Build and maintain a feedback loop between our followers and the brand teams
  • Seek out key stakeholders to gain accurate information to respond to a variety of social media posts/tags
  • Ability to execute brand voice guidelines in social content
  • Grow the core community in size and engagement
  • Each employee is responsible for raising awareness of our commitment to Corporate Social Responsibility and should actively participate in activities and initiatives which are designed to have a positive impact on the environment and local communities
  • As an employee of a purpose driven company you are required to establish a goal relative to social and environmental impact


  • 5+ years' experience in Social Media Community Management as well as customer support, marketing, communications or field development
  • Ability to work evenings and weekends as needed
  • Writing samples or portfolio (is a MUST!)
  • In-depth knowledge of Arbonne's operating model and products
  • Demonstrated ability to work independently and collaboratively and partner closely with cross functional partners and key stakeholders
  • Strong understanding of social media platforms and tools
  • Working knowledge of Social Studio (preferred)
  • Proven competency across social platforms including Facebook, Instagram, Pinterest, Twitter, YouTube and emerging platforms
  • Exemplary writing skills and polished language communication skills
  • Excellent customer service skills
  • Highly organized and detail-oriented with exceptional sense of accountability
  • Ability to learn new tools, adapt, and remain up-to-date on the company's products, services, events and capabilities
  • Have high attention to detail and follow through
  • Motivated, energetic self-starter with strong problem-solving skills
  • Commitment to model and live out our Core Values (Accountability, Community, Innovation and Courage) and a positive mindset are critical for success and should reflect in everything you do.

Arbonne International is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, sexual orientation, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. At Arbonne International it's about each person bringing passion and skills to a dynamic and inclusive workplace!



Posted: 2020-07-09 Expires: 2020-08-09

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Social Media Community Manager

Irvine, CA 92618

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