Dartmouth College



Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.

Position Information

Position Title
Shift Supervisor

Department
Dartmouth Dining Services

Position Number
1000399

Position Purpose

To serves as a Shift Supervisor of a dining/cafe operation for the Dartmouth Dining Services (DDS), ensuring smooth operation of service, customer satisfaction, and enforcement of safety and sanitary procedures and policies.

Skills & Knowledge

• Excellent interpersonal and communication skills to deal effectively with customers and supervise employees.
• Strong organizational skills and ability to shift attention to changing details and maintain accuracy and timing of food preparation and work scheduling.
• Demonstrated ability to work in a fast paced food operation and to make decisions under pressure.
• Knowledge of sanitation regulations and policies and the ability to obtain a sanitation certification.
• Knowledge of computer operations and familiarity with remote data terminals.
• Strong commitment to a diverse working environment and to serving the needs of a large and diverse community.

Minimum Experience

• Four plus years of general food service experience.
• Supervisory experience.

Minimum Education

• High school degree or the equivalent.

SEIU Level
Not an SEIU Position

FLSA
Non-Exempt

Employment Category
Regular Full Time

Department Contact for Cover Letter
Kelly Mousley

Special Instructions to Applicants

11.30am-10pm, Sunday-Wednesday; Thursday, Friday, Saturday off

Location: Class of 1953 Commons

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Key Accountabilities

Key Accountabilities

Shift Operations Oversees and participates in the day-to-day shift operations, opening and/or closing the cafe/facility. Verifies cash in safe and register banks and sets up RDT (remote data terminals) cash registers. Assigns initial work and reassigns workforce as required to balance changes in customer service needs and timing of food preparation. Enforces health and sanitation policies and procedures with concern to proper handling and preparation of food items and that quality and portion control standards are maintained. Ensures observance of liquor license laws, when appropriate. Responds to customer comments/complaints about quantity/quality of food, customer service, etc.; seeks to satisfy customer needs; refers issues to Manager when appropriate. Oversees cleanliness and general appearance of cafe/facility. Counts cash and closes out shift sales and prepares reports on receipts. Workforce Supervision Supervises union/service and student work force and trains new employees in all aspects of food service operations. Communicates management policies and instructions to employees and relays employee concerns back to management. Monitors and evaluates work performance to ensure compliance with productivity, quality, and customer service standards. Identifies performance problems, recommends training or initiates appropriate corrective action. Implements disciplinary measures when necessary, e.g. verbal warnings or corrective instructions with written report to the manager. Inventory Maintains and analyzes daily inventory counts and makes out orders for specified vendors. Receives and stores deliveries and ensures that necessary supplies are stocked for the shift and that all stock is rotated. Generates reports on sales, product movement, etc. Monitors sales and recommends appropriate changes, based on high costs or lack of item popularity. Makes recommendations regarding menu development; may compute cost and price analysis. Works with other supervisors and managers in communicating information and in planning and making changes to cafe/facility procedures. Facility/Equipment Maintenance Maintains continuing surveillance over physical facility, ensuring all doors are locked, windows closed, storage areas secured, lights out, etc. Acts to preclude or terminate unauthorized/inappropriate uses of facilities and to intervene in and resolve disturbances. Notifies Security when assistance is needed. Miscellaneous Attends training seminars offered by the College and/or professional organizations to stay current with food service and supervisory policies and practices. Sets customer service tone for the department to include addressing the needs of a diverse community.

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Performs other duties as assigned

PI115157080

<br/><br/><b>Dartmouth College</b><br/><br/><br/><br/>Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.<br/><br/><b>Position Information</b><br/><br/><b>Position Title</b><br/>Shift Supervisor<br/><br/><b>Department</b><br/>Dartmouth Dining Services<br/><br/><b>Position Number</b><br/>1000399<br/><br/><b>Position Purpose</b><br/><p>To serves as a Shift Supervisor of a dining/cafe operation for the Dartmouth Dining Services (DDS), ensuring smooth operation of service, customer satisfaction, and enforcement of safety and sanitary procedures and policies.</p><br/><br/><b>Skills & Knowledge</b><br/><ul> <li>Excellent interpersonal and communication skills to deal effectively with customers and supervise employees.</li> <li>Strong organizational skills and ability to shift attention to changing details and maintain accuracy and timing of food preparation and work scheduling.</li> <li>Demonstrated ability to work in a fast paced food operation and to make decisions under pressure.</li> <li>Knowledge of sanitation regulations and policies and the ability to obtain a sanitation certification.</li> <li>Knowledge of computer operations and familiarity with remote data terminals.</li> <li>Strong commitment to a diverse working environment and to serving the needs of a large and diverse community.</li> </ul><br/><br/><b>Minimum Experience</b><br/><ul> <li>Four plus years of general food service experience.</li> <li>Supervisory experience.</li> </ul><br/><br/><b>Minimum Education</b><br/><ul> <li>High school degree or the equivalent.</li> </ul><br/><br/><b>SEIU Level</b><br/>Not an SEIU Position<br/><br/><b>FLSA</b><br/>Non-Exempt<br/><br/><b>Employment Category</b><br/>Regular Full Time<br/><br/><b>Department Contact for Cover Letter</b><br/>Kelly Mousley<br/><br/><b>Special Instructions to Applicants</b><br/><p>11.30am-10pm, Sunday-Wednesday; Thursday, Friday, Saturday off</p> <p>Location: Class of 1953 Commons</p> <p>Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.</p><br/><br/><b>Key Accountabilities</b><br/><table> <tr> <th>Key Accountabilities</th> <td><p>Shift Operations</p> <ul> <li>Oversees and participates in the day-to-day shift operations, opening and/or closing the cafe/facility.</li> <li>Verifies cash in safe and register banks and sets up RDT (remote data terminals) cash registers.</li> <li>Assigns initial work and reassigns workforce as required to balance changes in customer service needs and timing of food preparation.</li> <li>Enforces health and sanitation policies and procedures with concern to proper handling and preparation of food items and that quality and portion control standards are maintained.</li> <li>Ensures observance of liquor license laws, when appropriate.</li> <li>Responds to customer comments/complaints about quantity/quality of food, customer service, etc.; seeks to satisfy customer needs; refers issues to Manager when appropriate.</li> <li>Oversees cleanliness and general appearance of cafe/facility.</li> <li>Counts cash and closes out shift sales and prepares reports on receipts.</li> </ul> <p>Workforce Supervision</p> <ul> <li>Supervises union/service and student work force and trains new employees in all aspects of food service operations.</li> <li>Communicates management policies and instructions to employees and relays employee concerns back to management.</li> <li>Monitors and evaluates work performance to ensure compliance with productivity, quality, and customer service standards.</li> <li>Identifies performance problems, recommends training or initiates appropriate corrective action.</li> <li>Implements disciplinary measures when necessary, e.g. verbal warnings or corrective instructions with written report to the manager.</li> </ul> <p>Inventory</p> <ul> <li>Maintains and analyzes daily inventory counts and makes out orders for specified vendors.</li> <li>Receives and stores deliveries and ensures that necessary supplies are stocked for the shift and that all stock is rotated. Generates reports on sales, product movement, etc.</li> <li>Monitors sales and recommends appropriate changes, based on high costs or lack of item popularity. Makes recommendations regarding menu development; may compute cost and price analysis.</li> <li>Works with other supervisors and managers in communicating information and in planning and making changes to cafe/facility procedures.</li> </ul> <p>Facility/Equipment Maintenance</p> <ul> <li>Maintains continuing surveillance over physical facility, ensuring all doors are locked, windows closed, storage areas secured, lights out, etc.</li> <li>Acts to preclude or terminate unauthorized/inappropriate uses of facilities and to intervene in and resolve disturbances.</li> <li>Notifies Security when assistance is needed.</li> </ul> <p>Miscellaneous</p> <ul> <li>Attends training seminars offered by the College and/or professional organizations to stay current with food service and supervisory policies and practices.</li> <li>Sets customer service tone for the department to include addressing the needs of a diverse community.</li> </ul></td> </tr> <tr> <th>--</th> <td>Performs other duties as assigned</td> </tr> </table> <img src="https://analytics.click2apply.net/v/GwgL2Qu1a5ljIpLZikAGW"> <p>PI115157080</p>