28 días de edad

Program Manager - Case Management

Day One
South Portland, ME 04106
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Essential Duties & Responsibilities:

Minimum of a Masters degree in relevant field
Ability to read and understand complex instructions, correspondence and federal and state regulations. Ability to effectively present information in one-on-one and group situations to clients and staff
Ability to add, subtract, multiply and divide whole numbers and fractions.
Ability to apply common sense understanding in order to carry out instructions furnished in written or oral form. Ability to solve practical problems and design and implement work processes.
LCSW, LCPC, LMSW-cc, LMFT, CCS-for Substance Use Disorders
Accept referrals and perform intake and assessment in a timely fashion
Assist clients with reaching their treatment goals in a manner that complies with the required practice, licensing and ethical standards
Plan and evaluate treatment plans, monitor plan objectives for continued relevancy and progress
Execute therapeutic intervention and skill building when needed
Ensure information is shared with other providers as necessary
Meet or exceed agreed upon direct service billable hours to remain connected to clinical work
Maintain accurate files and records in accordance with Day One policies and to ensure compliance with all Federal and State regulations
Keep all records confidential and secure
Ensure all deadlines are met by program staff and all documentation is read and reviewed for both quality and accuracy
Ensure all policies and procedures are adhered to by program staff
Manage program roster and ensure all tracking measures are completed within specified timeframes including timely intake and discharge monitoring
Ensure the program is operating in a fiscally responsible manner and seek solutions when revenue and/or expenses are not within budget
Effectively facilitate group supervision for the program team
Effectively provide clinical supervision and program guidance to program staff
Represent Day One and/or the program at meetings relevant to the operation or expansion of the program
Coordinate with outside stakeholders to ensure strong working relationships
Use organized and documented methods to advance public awareness of services provided and increase referral base
Continuously seek ways to increase service and reach to clients in a clinically responsible and revenue generating manner

Program Specific Expectations:

Case management- conduct weekly BHHO team meetings to ensure effective collaboration amongst all team members. Provide psychoeducation to program team on relevant behavioral health struggles to improve client care. Provide agency wide training on case management and peer services to ensure improved client outcomes. Conduct frequent and regular quality assurance phone calls and meetings with clients to increase program integrity. Track all necessary measures for the state and agency contract requirements. Build strong relationships and collaborate with internal and external providers to improve client care and set up important working relationships to identify and address gaps in care. Engage in at least one agency committee to ensure that the needs of case management are integrated into the agency at large.


Client and people centered: celebrates diversity in the workplace and welcomes all clients, families, and employees.
Accountable: maintains an atmosphere of trust by working as a team member, showing respect for others, and the people we care for, and uses open and honest communication.
Leader: promotes the services offered through various components of Day One and collaborates with relevant providers to advocate for our clients and families.
Quality: meets professional development needs by attending trainings and participating in all scheduled group and individual supervisions.


On an ongoing basis strictly adheres to all Day One, Federal and State policies and procedures regarding the confidentiality of client, employee and agency information.

Supervisory Responsibilities:

Program staff- case managers and peer support specialists

Physical Environment:

The work environment an employee is expected to encounter while performing the essential functions of this job is a typical office setting that includes individual offices for private sessions as well as varied community, home and educational settings.

Physical Effort:

The employee must be able to sit as well as use hands, arms and fingers to perform routine office and clerical tasks and be able to use a phone to communicate with clients. About 30% of the employees time is expected to be spent at a computer keyboard. Must be able to lift 10lbs.

Requirements & Skills Needed for Position:

Meet agency standards for attendance and punctuality
Exercise good judgment and sound professional boundaries in carrying out job functions
Show a high tolerance for interruptions and varied routine
Possess the ability to keep client information confidential
Demonstrate the desire to take charge of areas of responsibilities
Be successful in consistently meeting deadlines
Have good documentation skills - accuracy in maintenance of records
Possess the ability to handle multiple tasks and demands
Be responsive to the needs of clients
Listen effectively and use necessary communication methods to convey messages in a respectful, professional and trauma-sensitive manner
Work well independently



Posted: 2021-03-16 Expires: 2021-04-16

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Program Manager - Case Management

Day One
South Portland, ME 04106

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