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Production Support Manager, Peoplesoft (Hybrid)

Institute of International Education
Washington, DC 20005
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Institute of International Education

IIE is an Equal Opportunity and Affirmative Action Employer of Females/Minorities/Veterans/ Individuals with Disabilities.

Organizational Department:

Schedule: Full Time

Education: Bachelor's Degree

Career Level:

Location: Chicago IL - Chicago, IL 60602 US
Houston TX - Houston, TX 77027 US
New York NY - New York, NY 10007 US
San Francisco CA - San Francisco, CA 94108 US
Washington DC - Washington, DC 20005 US (Primary)

Job Description:

The Production Support Manager (PeopleSoft) is responsible for system support, project management, troubleshooting, configuration, testing and training of financial systems as well as financial data integrity. The role also provides subject matter expertise related to specific financial modules and is involved with continuous process improvement management. Although there are several Peoplesoft modules, this role requires a core competency in the Procure to Pay, Record to Report and Project Costing areas. Systems supported include but are not limited to PeopleSoft, CSI Watchdog, Concur and any other finance systems.

The Institute of International Education ("IIE") has a hybrid work environment that allows team members a combination of in-office work and telework at any of the locations listed above.

Essential Functions:
Manages frontline support to include answering end user questions, testing system changes and other functional systems relating to all financial areas Procurement and Project Costing PeopleSoft processes.
Serves as the project lead for small-to-medium financial systems enhancements and updates, including the development, management and adherence to project plans. Recommends potential courses of action to departmental leadership.
Works with IT and Controller's teams to identify and address production issues and business process-related enhancements.
Coordinates with business users as appropriate to reconcile/resolve issues identified using existing ticket tracking system.
Documents existing processes, workflows, and business process-related enhancements.
Designs, develops and executes training materials.
Consults with System support vendors to resolve issues requiring additional analysis or development.
Familiar with PeopleSoft PUM upgrade process
Familiar with PeopleSoft Test Framework process

Job Requirements:

Education and Work Experience:
Requires a bachelor's degree and at least eight years of related work experience, or combination education and experience.

Knowledge Skills and Abilities:
Core expertise with PeopleSoft FSCM modules and experience with PeopleSoft Modules including (GL, Project Costing, Grants, Contracts, AP), required
At least 3 years project management experience including design, documentation, testing and implementation of small to medium sized financial systems, preferred.
Previous work experience in financial systems support; developing documentation for systems and business processes; testing system enhancements; training users on systems; analyzing systems and business needs is required.
Experience with PeopleSoft FSCM 9.2, required.
Knowledge of basic accounting principles, required.
Knowledge of SDLC (Software Development Life Cycle), preferred.
Knowledge of PeopleSoft Test Framework to automate testing process.
Experience with PeopleSoft PUM process for patches and fixes.

Salary Range: $82,103 - $109,190. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, job-related knowledge, skills, abilities, internal organizational equity, and geographic region.

IIE offers a robust suite of benefits to team members including medical, dental, and vision plans, paid time off and holidays, student loan and tuition reimbursement programs, professional development reimbursement program, retirement plans and a family medical leave benefits. Please visit our careers page for further details.

Work Conditions & Physical Demands:
Essential functions are performed in a general office setting with low noise. Job demands may require long periods of sitting; telephone work and/or computer work, as well as interactions with other team members and external stakeholders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IIE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Travel: Less than 10%



Posted: 2023-01-18 Expires: 2023-02-18

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Production Support Manager, Peoplesoft (Hybrid)

Institute of International Education
Washington, DC 20005

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