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Manager, Product Adoption, Assessment

Campus Management
Boca Raton, FL 33433
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    133424989
Campus Management

Summary:

The Manager, Product Adoption, Assessment oversees a team that is dedicated to the success of member campuses using the assessment products within Academic Affairs and Student Affairs - from post-onboarding through renewal and on to best practice achievement. By both working directly with campuses as well as ensuring the cultivation of a highly effective, collaborative team, they ensure that member campuses have a stellar Anthology adoption experience. To lead teams effectively, they will need to lead through change, managing integration and scaling in a manner consistent with Anthologys innovative and collaborative culture.

Responsibilities:

  • Provides strategic direction for product adoption activities in the business line, working collaboratively with peers in partner departments (Product, Development, Marketing, Sales, Support) to set short and long-term goals and priorities, develop and execute strategies to achieve them, and monitor and communicate with the broader organization on progress
  • Builds a high performing team through successful employee onboarding, engagement and retention, continued growth and development, and goal achievement
  • Directs the delivery of high-quality adoption and professional services for a member base of higher education institutions using assessment products within Student and Academic Affairs
  • Develops strong and exciting adoption stories, case studies, references, and testimonials
  • Identifies strategies for revenue growth in assigned business line, working collaboratively with the Customer Experience team to set and achieve renewal and expansion targets
  • Solicits, captures, and shares customer feedback and works proactively with Product to provide insights to inform the product roadmap
  • Designs and delivers a comprehensive customer journey map for members, identifying, tracking, and achieving key milestones and metrics
  • Creates organizational and operational processes that are effective, efficient, and lead to excellence, implementing and optimizing technology systems as needed
  • Identifies, tracks, and shares metrics that lead to greater insights about the current state of adoption and potential future strategies for success.
  • Engages directly with customers in a high-impact manner, both by developing and executing engagement events such as conferences and campus visits, as well as through individual interaction with a set of strategic campuses
  • Conducts campus visits and executive briefings, traveling up to 20% and as needed
  • Other duties, as assigned

Qualifications/Experience:

One of the following required:

  • Masters in Higher Education or in a relevant discipline
  • Two years hands-on experience with Anthology (formerly Campus Labs) assessment products or with a product that competes with those products
  • Three years or more experience in positions of progressive responsibility in customer success, customer service, or relationship management
  • A minimum of two years of experience demonstrating management skills: setting goals, delegating, motivating, and evaluating others
  • Experience in the higher education sector desired
  • Experience in scaling product adoption practices desired

Skills/Competencies:

  • Exceptional interpersonal skills
  • Tech savvy can quickly grasp (or self-teach) technical concepts
  • Data-driven with analytical skills (quantitative and qualitative) and the ability to identify trends, interpret data sets, and then present and explain finding to others
  • Solution oriented and able to apply creativity and analytical skills to overcome obstacles
  • Customer service orientation
  • Able to leverage organizational and prioritization skills to manage and adjust personal and team priorities in a fast-paced environment
  • Able to work collaboratively
  • Adaptable, resilient, and motivated by change, challenge, and opportunity
  • Enthusiastic and committed to the mission of the company and member base
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.



PI133424989

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Posted: 2021-04-06 Expires: 2021-05-07

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Manager, Product Adoption, Assessment

Campus Management
Boca Raton, FL 33433

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