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IT Systems Specialist

NetMotion Software
Seattle, WA 98109
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    129749663

NetMotion Software is looking for an IT Systems Specialist to join our Seattle office team. This team member is both our first responder to support corporate end users and performs IT systems tasks and management across all corporate infrastructure systems. This role will work closely both with our Systems and Network Engineers to provide implementation, configuration, optimization, and validation for a wide variety of IT infrastructure projects.

This role is mix of both managing and resolving corporate end-user help requests and performing systems administration work including installing, configuring, documenting, validating, and maintaining corporate IT systems and services. The ideal candidate will demonstrate the ability to grow in areas of ownership and responsibility for administering core corporate technologies areas including: Windows Imaging, VMWare clustering, Networking, Active Directory, Exchange, and more.

This position will participate in an on-call rotation to provide infrequent but as-needed after-hours support to triage and escalate incidents when appropriate. The candidate may be required to participate in scheduled, planned after-hour maintenances.

Your Skills:

  • Superb customer service and passion for delivering customer satisfaction
  • 2-4 years administering IT systems
  • Associates or Professional Degree in related field (or equivalent experience)
  • Strong mix of people skills and technical confidence
  • Outstanding troubleshooting skills
  • Excellent communication skills
  • Experience with a ticketing system FreshService and/or Jira Service Desk is a plus
  • MDM experience for both PCs and Mac such as Intune/SCCM and JAMF.
  • Desktop OS deployment and management experience (MAC, and Windows 10)
  • Triage monitoring system alerts and escalate to engineering when appropriate
  • Experience planning, documenting, and deploying OS patches, and upgrades
  • Comfortable with networking (DNS, WiFi, Subnets, VLANs, VPN, Firewalls, etc.)
  • (Azure) Active Directory - User provisioning, security groups, access troubleshooting
  • Virtualization experience (VMWare, Hyper-V)
  • Ability to triage and escalate issues efficiently
  • O365 administration
  • Server and workstation hardware troubleshooting
  • Desktop applications experience - Outlook, Office, Antivirus
  • Creates and maintains high quality documentation and contributes to knowledge base
  • Ability to prioritize issues and reach out for assistance when appropriate
  • Demonstrates consistent tact, discretion, and sound judgment when dealing with confidential information and interactions with senior and executive level staff
  • Desires to advance to a Systems Administrator role

Additional consideration given to candidates with one or more of the following:

  • PowerShell or other scripting experience
  • Endpoint Security experience
  • System Center Configuration Manager (SCCM)
  • Cisco Webex and Microsoft Teams administration and troubleshooting
  • SSO and MFA solutions

Who We Are:

NetMotion provides security solutions for millions of devices deployed around the world, including 7 of the 10 largest airlines, 85% of US public safety agencies, and a variety of other major organizations ranging from utilities and healthcare to logistics and legal sectors. Customers choose the NetMotion platform for its powerful software-defined perimeter (SDP / ZTNA), experience monitoring and mobile-first enterprise VPN functionality. These solutions stand out for their ability to actively improve the employee experience, validated by a satisfaction rating of 97% and an NPS of 91. NetMotion is headquartered in Seattle, with offices in Victoria, Chicago, London, Tokyo, Sydney and Frankfurt.

Why You'll Love It Here:

  • Health and life benefits, along with a competitive 401k plan and a company match
  • Flexible vacation, company paid holidays, 10 paid sick days, and paid parental leave
  • Commuting and fitness benefits
  • Monthly morale events and random treat days!

NetMotion is committed to creating a diverse environment and is proud to be an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race; color; national origin; ancestry; religion; creed; gender; gender identity or expression; sexual orientation; marital status; economic status; the presence of any sensory, mental, or physical disability; age; veteran status; or the use of a service animal.



Your Skills:

  • Superb customer service and passion for delivering customer satisfaction
  • 2-4 years administering IT systems
  • Associates or Professional Degree in related field (or equivalent experience)
  • Strong mix of people skills and technical confidence
  • Outstanding troubleshooting skills
  • Excellent communication skills
  • Experience with a ticketing system FreshService and/or Jira Service Desk is a plus
  • MDM experience for both PCs and Mac such as Intune/SCCM and JAMF.
  • Desktop OS deployment and management experience (MAC, and Windows 10)
  • Triage monitoring system alerts and escalate to engineering when appropriate
  • Experience planning, documenting, and deploying OS patches, and upgrades
  • Comfortable with networking (DNS, WiFi, Subnets, VLANs, VPN, Firewalls, etc.)
  • (Azure) Active Directory - User provisioning, security groups, access troubleshooting
  • Virtualization experience (VMWare, Hyper-V)
  • Ability to triage and escalate issues efficiently
  • O365 administration
  • Server and workstation hardware troubleshooting
  • Desktop applications experience - Outlook, Office, Antivirus
  • Creates and maintains high quality documentation and contributes to knowledge base
  • Ability to prioritize issues and reach out for assistance when appropriate
  • Demonstrates consistent tact, discretion, and sound judgment when dealing with confidential information and interactions with senior and executive level staff
  • Desires to advance to a Systems Administrator role

Additional consideration given to candidates with one or more of the following:

  • PowerShell or other scripting experience
  • Endpoint Security experience
  • System Center Configuration Manager (SCCM)
  • Cisco Webex and Microsoft Teams administration and troubleshooting
  • SSO and MFA solutions

Who We Are:

NetMotion provides security solutions for millions of devices deployed around the world, including 7 of the 10 largest airlines, 85% of US public safety agencies, and a variety of other major organizations ranging from utilities and healthcare to logistics and legal sectors. Customers choose the NetMotion platform for its powerful software-defined perimeter (SDP / ZTNA), experience monitoring and mobile-first enterprise VPN functionality. These solutions stand out for their ability to actively improve the employee experience, validated by a satisfaction rating of 97% and an NPS of 91. NetMotion is headquartered in Seattle, with offices in Victoria, Chicago, London, Tokyo, Sydney and Frankfurt.

Why You'll Love It Here:

  • Health and life benefits, along with a competitive 401k plan and a company match
  • Flexible vacation, company paid holidays, 10 paid sick days, and paid parental leave
  • Commuting and fitness benefits
  • Monthly morale events and random treat days!

NetMotion is committed to creating a diverse environment and is proud to be an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race; color; national origin; ancestry; religion; creed; gender; gender identity or expression; sexual orientation; marital status; economic status; the presence of any sensory, mental, or physical disability; age; veteran status; or the use of a service animal.



PI129749663
Posted: 2021-02-02 Expires: 2021-03-05

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IT Systems Specialist

NetMotion Software
Seattle, WA 98109

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