11 días de edad

IT Support Engineer

JustWorks
Nueva York, NY 10011
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  • código de trabajo
    183130582

Who We Are

At Justworks, youll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

Were helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. Were data-driven and never stop iterating. If youd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, wed love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, youll fit right in.

Department

IT

Who You Are

You have proven experience in an entrepreneurial, startup, or enterprise setting. You combine exemplary white-glove customer support skills with the type of creative tenacity necessary to solve problems in a fast-paced iterative environment. You have a high level of professionalism and an unmatched ability to research technical problems and solutions.

As an IT Support Engineer, your role involves having a well-rounded skill set in all the competencies that support IT in an office environment. You will be responsible for day to day operational tasks as an IT generalist in multiple domains.. You will shine brightest when practicing timely and transparent communication, documentation, and tech advocacy with our team and those we support.

Your Success Profile

What You Will Work On

  • About 80% of your time will be spent owning the deployment, support, and maintenance of:
    • Hardware/Software lifecycle on OS X and Windows systems.
    • Office Phone System and Devices
    • Wired and Wireless Network
    • Office A/V Equipment for Remote Meetings and Events
    • Managing and continuously improving the Employee Lifecycle
  • About 20% of your time will be spent as the point person for:
    • Core Application Lifecycle - assisting in all aspects of delivering and managing a software tool from scoping to sunset
    • Identifying opportunities for improving our current systems and taking action within the team to bring those improvements to life
    • Other related duties/projects as assigned

How You Will Do Your Work

As an IT Support Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

  • Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
  • Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing whats in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
  • Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
  • Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
  • Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. Youre an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. Youre curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. Youre committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. Youre honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: Everything should be made as simple as possible, but no simpler.

Qualifications

  • Minimum of 1-2 years of professional IT Support experience
  • Direct experience working within a small team or individually to deliver high business impact projects related to one or more of the following:
    • TCP/IP Networking - troubleshooting, feature improvements, enthusiasm for research and monitoring
    • DevOps-style delivery pipelines - Virtualized *nix infrastructure, web/app development, scripting in shell, Ruby, or Python
    • SQL for database architecture/management or queries
    • Agile Product Management as it applies to modern software development
    • Configuration Management using common tools like Chef, Ansible, Puppet, etc
    • API integrations and custom scripts
    • Familiarity with SSO using SAML 2.0, MFA, Atlassian, Jamf, GSuite, Salesforce, Slack, and AV systems are all nice to have

Please Note: In accordance with New York City public health requirements, and because this position requires onsite work, this position will require the successful candidate to show proof of vaccination against COVID-19. As an equal opportunity employer, Justworks will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

Were proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

Our DEI Commitment





PI183130582

Categorías

Posted: 2022-06-22 Expires: 2022-07-23

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IT Support Engineer

JustWorks
Nueva York, NY 10011

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