Summary of Position Requirements

Fosters and Distributes leads generated through the Lennar Website. Manages the Internet Sales Team.

#CB

• Conduct training programs as needed to meet division goals.
• Guide and train Internet Sales Coordinator with sales techniques to achieve maximum sales and premier customer satisfaction.
• Attend promotional events for communities as directed by the VP of Marketing.
• Work in conjunction with VP of Marketing and Director of Sales to conduct weekly sales meetings.
• Consistently shop and ensure in-depth knowledge of new and resale competition to aid in best positioning of product, pricing and promotion of communities.
• Facilitate and manage 2 ISC phone banks a month to reactivate leads.
• Communicate community information to the ISC team regularly
• Prepare and distribute the following reports, or any other documentation considered important by management.
• Weekly Lead Report
• Weekly Appointment/Sales by Internet Report
• Monthly Internet Summary Report
• Monthly Appointment/Sales by Internet Report
• Prepare and update monthly ISC schedule
• Revise ISC CRM follow-up series per direction from VP of Marketing.
• Conduct monthly ISC meetings with VP of Marketing to review best practices and any housekeeping necessary.

Education and Experience Requirements

• Minimum High School or GED required
• College degree preferred
• Minimum 4 years' experience in telephone and/or on-line customer service. Up-selling experience preferred
• Minimum of 1-2 years' experience in managing a team of direct reports
• Experience utilizing CRM system for day-to-day management and reporting, Salesforce experience preferred
• Excellent verbal and written communication skills
• Intermediate to advanced PC skills (Microsoft Word and Excel)
• Ability to prepare written documentation and complete contract calculations
• Spanish preferred