21 días de edad

Donor Services Coordinator

Marion-Polk Food Share, Inc.
Salem, OR 97301
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    147879497

Donor Services Coordinator

Full Time, Benefits Eligible Position

Hiring Range: $16.30 - $19.15

Marion Polk Food Share is the regional food bank leading the fight to end hunger in Marion and Polk Counties. Support from our local community makes it possible for the Food Share to collect and distribute nutritious food for children, adults, and seniors through more than 100 partner programs, including food pantries, meal sites and home-delivered meals and to carry out programs to address the root causes of hunger.

Our Mission: to bring people together to end hunger and its root causes.

At the Food Share, our commitment is to:

  • Treat all people as our neighbor.
  • Encourage creativity and be willing to take risks.
  • Listen first and seek to understand.
  • Focus on shared goals.
  • Celebrate diversity, ensure dignity, and act equitably.

Statement of Purpose:

To further donors' trust and engagement with the Food Share by providing excellent service, and maintaining accurate donor information for use in fundraising, decision making, strategy and analysis.

Summary of Role:

The Donor Services Coordinator is responsible for implementing a wide range of donor services including accepting and acknowledging donations, responding to donor inquires and entering and auditing data within the Raiser's Edge database. Ensures the highest level of customer service to donors and prospective donors.

Core Areas of Responsibility

  • Records and processes gift information efficiently and accurately to ensure prompt gift acknowledgement.
  • Supports the overall success of the Development Team by recording accurate donor and gift information for record keeping, decision making, strategy and analysis.
  • Provides high level customer service to all donor inquires and requests.

**This position has no direct supervisory responsibilities.

Areas of Responsibility, Evaluation and Essential Functions:

Records and processes gift information efficiently and accurately to ensure prompt gift acknowledgement.

  • Processes and codes daily donations, which includes the daily deposit and the gift entry into the Raiser's Edge donor database.
  • Performs regular audits of donations and ensures acknowledgments are generated within 48 hours of receipt.
  • Processes credit card and direct debit donations twice a month.
  • Manages the acknowledgement of memorial and honorarium gifts.
  • Communicates with and provides needed information to the Front Desk staff and Finance staff as partners in the gift process.
  • Assists with and generates routine donor communications such as gift acknowledgements, thank you cards and calls, and giving statements.
  • Makes donor thank you calls by phone and handwrites donor thank you cards.

Supports the overall success of the Development Team by recording accurate donor and gift information for record keeping, decision making, strategy and analysis.

  • As part of the gift entry process, updates donor information in the donor database, including address updates, constituent codes and deceased constituents.
  • Ensures utmost accuracy and consistency of data entry.
  • Works with Donor Engagement Coordinator to track and order mailing supplies, including letterhead, cards, envelopes and postage.
  • Has an overall understanding of the Food Share database and how records are stored and maintained.
  • Works with the Donor and Data Services Manager to help identify data cleanup projects and improved processes.
  • Assists in updating the database procedure manuals/instructions as needed.
  • Provides specific gift and donor information to Development staff as needed.
  • Provide back-up support to Donor and Data Services Manager for reports and data requests as needed.
  • Assists with Development projects as job duties allow.

Provides high level customer service to all donor inquires and requests.

  • Responds in a timely manner to all donor inquiries regarding gifts, gift receipts and updates. Follows up with donors as needed, to ensure accurate gift entry and record updates.
  • Acts as front desk back up, as needed.
  • Other duties as assigned

Job Conditions:

Work is performed in an office environment while using a telephone and sitting at a computer screen for extended periods doing repetitive tasks. May lift, move and carry objects up to 30 pounds, such as boxes containing materials and other supplies.

Remote work may be available for this position. All remote work assignments begin, end, or change only with supervisory approval.

The Food Share provides essential services to our neighbors in Marion and Polk counties. As a result, all Food Share employees may be asked to report to work during local public health, weather, or other environmental emergencies.



Education and/or Experience; Certificates/Licenses/Registrations:

  • Two (2) or more years of data entry or clerical experience in a business setting involving the processing of financial documents or performing bookkeeping functions
  • High school diploma or GED.
  • Experience identifying and safeguarding confidential information and materials.
  • Intermediate skills in Microsoft Office Suite.
  • Prior experience in Raiser's Edge or a similar fundraising database is preferred.
  • Prior customer service experience preferred.
  • Must pass pre-employment drug screen (excluding THC) and full background check.

Necessary Knowledge, Skills and Abilities:

  • Accurate keyboarding and data entry skills.
  • Strong attention to detail and accuracy.
  • Ability to prioritize and multi-task.
  • Strong customer service orientation.
  • Excellent communication skills, both verbal and written.
  • Proven track record in maintaining confidentiality.
  • Must review and agree to Association of Fundraising Professionals' Code of Ethical Standards.





PI147879497

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Posted: 2021-09-24 Expires: 2021-10-25

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Donor Services Coordinator

Marion-Polk Food Share, Inc.
Salem, OR 97301

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