22 días de edad

Customer Relationship Specialist (2 Openings)

Revance Therapeutics Inc.
Nashville, TN 37201
Postularse ahora
Aplicar sobre el sitio de la empresa
  • código de trabajo
    132437685
Category: Commercial, Operations
Location: Nashville, Tennessee

Description

Position Summary

As a Customer Relationship Specialist, you will be responsible for the success of our customers. This demanding role requires a unique skillset. Working with a sales professional, you will assist in preparing sale intake documents, setting up accounts, placing orders, and answering customer inquiries in an efficient and professional manner. You will act as an advocate for our customers and as a champion for our brand. Your job ensures our customers have the best experience possible.

Essential Duties/Responsibilities
  • Act as a liaison by managing both incoming and outgoing calls, emails or live chat support.
  • Ensure the best experience possible, no matter what channel our customers choose to contact us.
  • Work alongside sales professionals to deliver a high-end customer experience.
  • Take ownership of account interactions from beginning to end.
  • Complete thoughtful, personalized responses to a variety of customer request such as:
  • General Inquires
  • Account Creation
  • Pricing
  • Product Orders/Returns
  • Billing Inquiries
  • Payments
  • Upselling and Cross selling - Great starting point from which to grow toward a sales career
  • Contribute to the ongoing success of your team by achieving goals and objectives


Education

Minimum Required: Associate/Bachelor's degree or equivalent work experience

Preferred: Advanced Business or Health Science degree

Experience

Minimum Required: 3 years' experience in a call center or customer facing position.

Preferred: 5 years' experience in a call center/inside sales role

Knowledge, Skills and Abilities

Minimum Required:

Must have the ability to exercise initiative, have strong communications (oral, written and interpersonal) skills and be proficient in Microsoft Office applications: Word, Excel, PowerPoint, SharePoint and OneNote.

Preferred:
  • Knowledge of customer service principles and practices.
  • A strong understanding of telephony and technology and not be intimidated by it.
  • The ideal candidate must be comfortable working in a fast-paced environment.






PI132437685

Categorías

Posted: 2021-03-22 Expires: 2021-04-22

Bntes de que te vayas

Nuestras herramientas gratuitas de búsqueda de empleo incluyen alertas para nuevos trabajos, guardado de tus favoritos, trabajo optimizado y ¡mucho más! Simplemente ingrese su correo electrónico a continuación.

Share this job:

Customer Relationship Specialist (2 Openings)

Revance Therapeutics Inc.
Nashville, TN 37201

Join us to start saving your Favorite Jobs!

Iniciar sesión Cree una cuenta
Powered ByCareerCast