REPORTS TO: Director of Client Services

SUPERVISES: Peer Navigators, Viral Load Suppression Coordinators, Retention Coordinators

Oversee services for a team of 6-9 staff who provide outreach, case management and peer support for high barrier individuals and families living at risk for and living with HIV/AIDS. The Clinical Supervisor provides leadership and direction to ensure that services are delivered in accordance with good social work practice, helps develop or improve programs and measure their success, and serves as a key member of the management team.

RESPONSIBILITIES:

• Hire, train and supervise care coordinator and peer navigator staff.
• As a supervisor, train, support and assist staff in developing and growing their clinical skills, interventions and techniques with an emphasis on in procedures, boundaries, ethics, problem solving.
• Facilitate and develop on-going training, support and educational programs for staff and clients.
• Determine and monitor program outcomes.
• Develop and implement case management policies and procedures; assist staff in learning and adapting to changes in procedure and practice.
• Assure maintenance of all records and statistics needed for management and grant requirements.
• Ensure completion and timely submission of required reports.
• Develop and revise documentation systems as needed to improve client services and promote efficiency.
• Identify and document gaps in services and participate in developing strategies to resolve them.
• Assure that the mission of Caracole is evident in planning & operation of all client services.
• Represent department and share leadership on the management team.
• Establish and maintain collaborative relationships with other community providers.
• Identify and pursue educational opportunities to promote professional growth.
• Participate in Quality Management activities.
• Promote Caracole services within the community.
• Maintain confidentiality.
• Complete other duties as assigned.

REQUIREMENTS

LSW or equivalent required; two years supervisory or team coaching experience preferred. Managerial experience including planning, measurement and program implementation. Demonstrated experience with HIV/AIDS, homelessness, mental illness, and/or substance use. Must possess knowledge about a range service networks with a strong commitment to collaboration. Proven ability to work successfully with diverse client populations, families and support systems and community agencies. Must possess excellent verbal and written communication skills with good computer abilities.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

The employee is frequently required to sit, talk, hear, stand, walk; use hands and fingers, handle or operate objects including telephone and computer. The employee is frequently required to move throughout the building and other sites as needed throughout the day; must be able to travel to other sites and meetings. Must be able to speak and read English in person and by telephone and text.

SALARY AND BENEFITS

This position is full time, salaried: $61-64.5K/year Benefits include Medical, Dental, Life and Disability Insurance, 401K.

We are a progressive, dynamic human services organization and a great place to work!

Reflective of our strategic and client needs, we are proactively seeking a diverse applicant pool including applicants who are African American, Spanish speakers, immigrants, veterans, LGBTQ+, individuals with disabilities and/or people with lived experience of HIV or homelessness.

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